{"id":1520,"date":"2026-07-06T21:37:03","date_gmt":"2026-07-06T18:37:03","guid":{"rendered":"https:\/\/stage.seluskliinik.ee\/en\/?page_id=1520"},"modified":"2026-07-12T23:40:17","modified_gmt":"2026-07-12T20:40:17","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.seluskliinik.ee\/en\/general-terms-and-conditions\/","title":{"rendered":"GENERAL TERMS AND CONDITIONS"},"content":{"rendered":"\n
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GENERAL TERMS AND CONDITIONS<\/strong><\/h2>\n\n\n\n

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These General Terms and Conditions for the provision of services by Selus Kliinik O\u00dc<\/strong> (hereinafter the “Clinic”<\/strong> or the “Service Provider”<\/strong>) govern the rights and obligations of the Service Recipient<\/strong> and\/or the Service Purchaser<\/strong> and the Service Provider in connection with the provision of Services.<\/p>\n\n\n\n

Any matters not regulated by these General Terms and Conditions shall be governed by the Law of Obligations Act<\/strong>, the Health Services Organisation Act<\/strong>, and other applicable legislation.<\/p>\n\n\n\n

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Definitions<\/strong><\/h2>\n\n\n\n

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The following terms shall have the meanings set out below:<\/p>\n\n\n\n

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Term<\/strong><\/th>Definition<\/strong><\/th><\/tr><\/thead>
Service<\/strong><\/td>Any services provided by the Clinic to the Service Recipient, including Healthcare Services and services that do not constitute Healthcare Services.<\/td><\/tr>
Agreement<\/strong><\/td>The agreement concluded between the Service Provider and the Service Recipient and\/or the Service Purchaser for the provision of Services, including Healthcare Services.<\/td><\/tr>
Service Provider<\/strong><\/td>The Clinic, including its employees and any natural or legal persons engaged by the Clinic in providing the Services.<\/td><\/tr>
Service Recipient<\/strong><\/td>The individual to whom the Services are provided or who has requested that the Services be provided.<\/td><\/tr>
Service Purchaser<\/strong><\/td>The individual who has requested that Services be provided to the Service Recipient and has entered into an Agreement with the Service Provider for that purpose.<\/td><\/tr>
Healthcare Service<\/strong><\/td>The activities of the Service Provider aimed at the prevention, diagnosis and treatment of disease, injury or poisoning for the purpose of maintaining the Service Recipient’s health, preventing or alleviating illness or suffering, preventing deterioration of health or exacerbation of disease, and restoring health.<\/td><\/tr>
Wellness Service<\/strong><\/td>A service provided to the Service Recipient that does not constitute a Healthcare Service.<\/td><\/tr>
Appointment<\/strong><\/td>A meeting between the Service Provider and the Service Recipient for the purpose of providing Services.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

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General Provisions<\/strong><\/h2>\n\n\n\n

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The Service Provider provides Healthcare Services and other Services to the Service Recipient, including consultations with clinical psychologists.<\/p>\n\n\n\n

The Services may be provided at the Clinic’s premises or remotely via online communication platforms or telephone.<\/p>\n\n\n\n

The Service Provider may engage third-party service providers in the provision of the Services.<\/p>\n\n\n\n

The Service Provider shall provide the Services in accordance with applicable legislation. Healthcare Services shall comply with the generally accepted standards of medical and nursing practice and applicable clinical guidelines in force at the time the Healthcare Service is provided and shall be delivered with the level of care ordinarily expected of a healthcare provider.<\/p>\n\n\n\n

Services that are wholly or partially financed by the Estonian Health Insurance Fund (Tervisekassa)<\/strong> shall be provided in accordance with the terms of the agreements concluded between the Clinic and the Estonian Health Insurance Fund.<\/p>\n\n\n\n

These General Terms and Conditions form an integral part of the Agreement between the parties from the moment the Service Recipient and\/or the Service Purchaser requests the booking of an Appointment. By booking an Appointment, the Service Recipient and\/or the Service Purchaser is deemed to have accepted these General Terms and Conditions, and the Agreement shall be deemed concluded.<\/p>\n\n\n\n

The Service Provider shall provide Services only with the consent of the Service Recipient or, where required by law, the Service Recipient’s representative. The Service Provider assumes that, by booking an Appointment, the Service Recipient has done so knowingly and has thereby consented to the provision of the requested Services.<\/p>\n\n\n\n

The legal representative of a Service Recipient with limited legal capacity (who may also be the Service Purchaser) may provide informed consent on behalf of the Service Recipient to the extent that the Service Recipient is not capable of responsibly weighing the arguments for and against the proposed Services. Where the decision of the legal representative clearly conflicts with the best interests of the Service Recipient, the Service Provider shall not be bound by that decision.<\/p>\n\n\n\n

The Service Recipient may withdraw consent previously given for the provision of Services within a reasonable period after giving such consent. Where the Service Recipient or their legal representative withdraws consent during the provision of the Services, the Service Provider shall discontinue the Services as soon as this can be done without endangering the Service Recipient’s health. The Service Recipient or their legal representative shall confirm the withdrawal of consent by signature.<\/p>\n\n\n\n

Where the Service Recipient is unconscious or otherwise unable to express their wishes and has no legal representative, or where the legal representative cannot be contacted, Healthcare Services may be provided without the Service Recipient’s consent where this is in the Service Recipient’s best interests, is consistent with the Service Recipient’s previously expressed or presumed wishes, and any delay in providing the Healthcare Service would endanger the Service Recipient’s life or seriously harm their health. Where possible, the Service Recipient’s previously expressed or presumed wishes shall be established through the Service Recipient’s next of kin or close relatives.<\/p>\n\n\n\n

Where the Service Recipient has limited legal capacity, their legal representative shall be responsible for fulfilling the contractual obligations arising from the Agreement to the extent that the Service Recipient is unable to fulfil those obligations personally.<\/p>\n\n\n\n

The Service Provider and the Service Recipient shall cooperate with one another during the provision of the Services and shall treat each other courteously and with respect.<\/p>\n\n\n\n

Appointments may be booked through the Service Provider’s website (www.seluskliinik.ee\/en\/book-an-appointment\/<\/a><\/strong>), by email (info@seluskliinik.ee<\/a><\/strong>), by telephone, or in person at the Clinic.<\/p>\n\n\n\n

The Service Provider processes the Service Recipient’s personal data in accordance with the applicable data protection legislation of Estonia and the European Union.<\/p>\n\n\n\n

The Services are provided in Estonian or, by agreement with the Service Recipient, in other languages.<\/p>\n\n\n\n

<\/p>\n\n\n\n

Rights and Obligations of the Service Recipient<\/strong><\/h2>\n\n\n\n

Rights of the Service Recipient<\/strong><\/h3>\n\n\n\n

he Service Recipient has the right to:<\/p>\n\n\n\n